Downloading, installing or using any associated software supplied by the Company which purpose is to enable you to use the Service (collectively, the “Software”), you hereby expressly acknowledge and agree to be bound by the terms and conditions of this Agreement.

The Company reserves the right to modify the terms and conditions of this Agreement or its policies relating to the Service and Software at any time, effective upon posting of an updated version of this Agreement on the Service or Software. You are responsible for regularly reviewing this Agreement. Continued use of the Service or Software after any such changes shall constitute your consent to all such changes.

Permitted Items for Transport

• Couriers can only transport items that a normal or reasonable human can carry which is 30 lbs.
• Your messenger will be on bike, foot or by car.
• Your messenger may refuse to accept oversize, illegal items as depicted below.

Restricted items that cannot be sent for delivery:

• Animals
• People
• Illegal items
• Fragile items
• Very expensive or rare items
• Dangerous goods such as:
  • Explosives
  • Firearms
  • Flammables, etc
• Stolen goods
• Any items which you do not have permission to send

If your courier refuses an item due to weight and size or because it is a restricted item, or because the courier is asked to purchase or transfer funds a cancellation fee will apply to you.Additionally, your business rating will be affected which you may be removed from the ParcelPal network. Couriers may refuse to deliver goods at their sole discretion. Couriers will NOT purchase or transfer funds at any time for delivery purposes.

Alcohol Delivery

Users must be at least 19 years of age and must show 2 pieces of ID. The user of the Wheel Fleet app must be at the delivery location to receive the items. By agreeing to our terms and conditions you are agreeing to ID verification and understand that if these rules are not met penalties may ensue.Penalties:$10 cancellation fee will be charged if the courier has been dispatched to collect your order. You will not be charged the delivery fee or the convenience fee.If a user cancels their order after the courier has picked up the items they will be charged the full amount of the order.If you are underage you will be charged the full amount of your order plus an additional $10 penalty and you will not receive the items.If you place an order and are not available to receive the delivery you will be charged the full amount of your order plus an additional $10 penalty and you will not receive the items.

Delivery Guarantee

Wheel Fleet will guarantee damaged, lost or stolen items up to $250, with the exception of the aforementioned restricted items.

Tracking of your Parcel

You can follow your package on the Wheel Fleet Application or the web portal. ETA (estimated time of arrivals) are estimates and subject to change. GPS could be inaccurate, or not available if the courier’s reception is out.

Internet Delays

The company’s service and software may be subject to limitations, delays, and other problems inherent in the use of the internet and electronic delivery communication system. The company is NOT responsible for delays, failures, or other damages resulting from such issues.

Custody of Parcels

There must be someone at the delivery address to receive your item(s). TheWheel Fleet courier will wait a maximum of 5 minutes and return the package back to the original destination. The following must occur in order to complete a delivery:

If you would like to waive the verification process, a text message confirmation through the mobile app with response is required. Liability of the package will be on the requestor (you). If no one is at the location and the verification process is waived, the courier will return the package to the original sending location and the requestor (you) will be charged the delivery fee + a returning fee + cancellation fee.

Cancellation and Order Fulfillment Policy

• If no one is present at your pickup location, or the package is not ready, a cancellation fee will apply.
• If no one is present at your delivery location, the courier will wait for a maximum of 10 minutes before returning the item. Requestor (you) will be responsible as mentioned.
• Any delivery that has no contact at the delivery location must provide details on location to leave the package and a text message stating that no contact is available.
• If no one is present at the delivery location and the requestor (you) are also unavailable, the requestor will be responsible. The courier will leave item and original pickup location and requestor (you) will be responsible for fee’s incurred.